Our experience with Studienkreis seminars goes back for almost ten years. Our tour guides have benefited from each and every one of these seminars in Sanaa. The collective exercises have served to give the colleagues more security in the treatment of vacationers, to eliminate insecurities in the intercultural dialogue and to improve ways and means to introduce guests to what to them is "strange."
Encounters with the people of the holiday country and the promotion of the understanding between cultures are central elements of every avenTOURa journey. The work of the Studienkreis für Tourismus und Entwicklung has always been valued highly in our company and the focus of the intercultural training seminars for tour guides perfectly reflect the spirit of our company. After the end of the seminar all participants were enthusiastic about the seminar process and its contents. We are convinced that this investment will have a lasting effect on the preservation and further improvement of the quality of our tours.
For a period of six days, from morning to night, the young city guides of Alma Team in Almaty had been working intensily together with the two trainers from Studienkreis. Although the group is routined in learing, they ended exhausted in the evenings. But it was worth it! The understanding about intercultural communication, encounters and inter-action which they gained cannot be referred to a textbook. During this remarkable and creative seminar, the participants did not only learn for their practice as city guides but also obtained perspectives and ideas for themselves. We hope and are very confident, that Studienkreis and the Alam team did not meet for the last time.
For Gulet Touristik and for me as "interculturtal teacher", the revival of the cooperation with Studienkreis für Tourismus und Entwicklung in the context of intercultural tour guide training was/is meaningful.
If one were to describe the atmosphere among the participants in one word, it would have to be "enthusiasm." It was a training programme with a view to practical needs which competently taught the tour guides the importance of adequate intercultural communication. The six days in Covasna/Rumania were not only instructive, but at the same time an unforgettable experience. All participants - beginners as well as experienced tour guides - were rapt and committed to apply what they had learnt in their future work. They were convinced that their role as cultural mediator and builder of bridges between civilizations is of the utmost importance.
Enthusiasm and motivation of participants in the seminar were incredible. We as well as our guests could feel the smile and the experiences of this first-class seminar. We would like to express our special thanks for the commitment of the trainer team who
achieved positive group dynamics and was also very engaged in the context of preparation and follow-up of the seminar.
I would like to thank you very much for your intercultural training seminar. It was the greatest experience in our professional lives and through a much increased customer satisfaction we are enjoying the effects that you had on our tour guides. I have to highly recommend your seminars for customer satisfaction means an increase in quality and rising demands for our company.
I would like to take this opportunity to thank Studienkreis for the wonderful service they provide to tour guides across the world. The Jordan Tourism Board (JTB) has hosted Studienkreis' two Basic Travel Guide Seminars in English in 2006. The refinement of a tour guide's skills and intercultural training and competence one is taught when participating in this course is invaluable. The success and feedback we received as a result of these courses has encouraged us to continue hosting your teachers for more seminars.
As we all know, the Tour Guide is the resident ambassador of his country, and we would like to express our thanks and commend the Studienkreis fuer Tourismus for the effort involved in the several seminars that have been held in German and English for our tour guides to become certified as Intercultural Teachers. According to the feedback of the participating guides, especially at the advanced level, it is now much easier for them to handle many of the tourists' prejudices, the general atmosphere of the trips is more pleasant, and the contentment of the tourists higher. For that we thank you again!
|Ministry of Tourism Syria|
We would like to inform you that we highly appreciate your
The first intercultural training seminar for tour guides in Turkey - with twelve participants - took place in Antalya/Kemer in 1990. I was one of the participants. 18 years later I can say that in these seminars we comprehensively learned the basic principles for successful and healthy tourism and use them to this day. Today, as general manager, I am glad to know that thanks to the Studienkreis seminars my personnel will be able to learn the same important lessons.
Our tour guides were enthusiastic. I can highly recommend that other travel businesses also give their staff in developing countries this opportunity to further their professional qualifications. Our guests and destinations very much profit from the seminars.
Building bridges between people and cultures - understanding each other: That has from the very beginning been the most important task of Studiosus educational journeys. To experience the world in all its diversity is more than the admiration of art treasures and natural beauties - the comparison of different ways of thinking and ways of life is an important part. Our tour guide seminar in Turkey in 2001 was a particular challenge for the participants. Both Greek and Turkish tour guides were taking part in the seminar - a unique and successful experiment of the Studienkreis. The intercultural exchange had to build a bridge that spanned not only the differences of the two neighbouring cultures but at the same time of two nations that at the time saw each other with considerable reserve. One sign of the intercultural proximity of the Turkish and Greek participants was the visit to the Greek Orthodox patriarch in the Islamic heart of Istanbul. That the seminar was such a success and generated not only professional learning, but long-lasting friendships over borders and political rifts demonstrates the quality and importance of courses of this kind.
At the beginning, we were a bit anxious because it was the first time that an external party would train our tour guides. But as soon as we met the trainers, we realized that it had been such a good decision. We can proudly say that, after the seminar, our tour guides are more motivated and better trained for dealing with topics like: transmitting information to travelers, discussing positively about cultural differences, social responsibility, coping with stressful situations and much more.